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Marketing operations as the agent of change

One of my key takeaways from attending Martech West was that change management is no longer a dirty word. In addition, I see marketing...

The new age of ‘customer’ data

The martech industry seems to be constantly on the hunt for the next big thing, and understandably so. In an industry where we said...

The digital natives are restless

The measurement “90 percent” seems to come up a lot in my writings. One reason is obvious: For all the sturm and drang surrounding...

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