Bots are often discussed as a kind of magic solution for marketers: scalable, customizable and attractive to millennials. Some of that is...

Facebook’s Messenger is rolling out a few new ways for its in-app virtual assistant, M, to contribute to people’s conversations. M will...

Facebook is making another foray into the group video chat space. Facebook has rolled out a standalone mobile app in Denmark called...

Fourteen months after Facebook’s Messenger added support for its parent company’s proprietary article format, Messenger will no longer...

Facebook announced Monday that it was acquiring for its Messenger platform an intelligent agent called Ozlo, created by the Palo Alto,...

This article has been updated to include more examples since it was first published on October 27, 2016. Yes, a lot has been written...

Facebook announced its beta for ads in Messenger is expanding to all markets, meaning the big ads can pop in the message feeds of the...

Facebook CEO Mark Zuckerberg announced the new chatbot feature for the Facebook Messenger app. This feature would allow a bot to respond...

The social marketing landscape shifts so quickly that a half-year review isn’t so much ridiculous as almost requisite, if only to keep...

Originally a place for people to chat with their friends, Facebook’s Messenger is officially making a home for people to find businesses...

Messenger’s Siri-like virtual assistant, M, is getting more helpful. Roughly three months after rolling out M Suggestions to facilitate...

Facebook continues to find ways for its three major brands — Facebook, Instagram and Messenger — to complement one another. In the latest...

For almost a year, Facebook has warned that sometime in the middle of 2017 the social network will max out the number of ads it can...

Boring story made interesting: If you contact a brand though Facebook Messenger and also log in to the brand’s mobile app using your...

There are more than 100,000 chatbots on Facebook Messenger, but most of the 1.2 billion people who use the social network’s messaging...

“Bot” is a tricky word when it comes to Twitter. Maybe that’s why, for all the hype around chatbots on platforms like Facebook Messenger,...

A year ago, chatbots reemerged atop a mountain of hype that messaging marked tech’s latest paradigm shift, after messaging apps...

Just in time for the NCAA men’s basketball tournament, Bing has launched a “Sportscaster” Messenger bot to help fans stay updated on...

At least they changed the name this time. On Thursday, Facebook Messenger officially rolled out its copy of Facebook’s copy of...

Conversations with Facebook Messenger bots soon may start to feel less like texting with a friend and more like tapping through a...