
Personalizing customer experiences at scale
Personalization has become integral to the customer journey and is now a key driver of brand loyalty across all channels. Consumers are...

Salesforce Marketing Cloud launches new analytics tools powered by Datorama
Salesforce’s new Datorama Marketing Cloud Social Studio connector. Salesforce announced on Wednesday three new tools for marketers, all...

Email trustworthiness: Here’s how to avoid looking like spam
We’ve come a long way since the early days of email and its critical role in all corners of the internet. Today, email is the life line...

AI in action
Marketers’ jobs have never been more complex. They have to juggle vendors, evaluate complicated technology, and draw insights from reams...

Email’s humble beginnings and the birth of tracking pixels
It should come as no surprise to everyone reading this that email is the oldest, most venerable and original marketing channel. Ray...

LinkedIn’s new privacy setting prohibits marketers from exporting emails
LinkedIn has introduced a new privacy setting that lets users choose whether or not their email address can be exported by connections....

Last minute email checklist for your impulsive Black Friday and Cyber Monday shoppers
With their Halloween decorations stuffed back in the closets, shoppers are turning their sights to the next big American shopping...

Step up your email personalization game
Many brands struggle to move beyond basic personalization tactics such as the use of the recipient’s first name. In fact, only 37 percent...

How to make your emails shine bright during ‘Gray November’
The season represents a revenue goal line—make it or break it—for some businesses. That’s due to the recent, quiet rise of a new...

Twilio to acquire SendGrid for $2 billion, expanding its developer-focused communication platform
Publicly-traded cloud communications platform Twilio saidit will acquire Denver-based interactive email provider SendGrid in an all stock...

How the Halloween zombies can help close your revenue gap
Now that everybody on your marketing team is back from their summer distractions, it’s time to get down to serious business – how to make...

Have retail email marketers finally reached the mobile tipping point?
Email marketers, take note and hold on to your inboxes. We’ve reached the long-awaited mobile tipping point. For the first time ever,...

Adobe to acquire Marketo for $4.75 billion
Adobe has confirmed it is acquiring Marketo Inc. for $4.75 billion, with the deal expected to close during the fourth quarter of Adobe’s...

Making potential customers happy: How to nurture the best possible leads
Here’s why. A recent report from The Radicati Group reports 124 business emails are sent a day! That number is slightly smaller for...

Adobe adds enhancements to boost the venerable channel of email
Adobe is announcing or previewing several new email features this week, as its fourth annual Consumer Email Study shows some movement in...

The business stats you must have on instant recall
Which KPIs would impress my industry and the top decision-makers in it? What statistics did I use every day on the job? See, I wasn’t...

The spirit vs. the letter of the email law & the bits in between
Over the last year, I’ve given a presentation where I debunk common email deliverability myths and ask the audience to chime in and tell...

Want real email results? Stop focusing on the open rate
Even after all this time, when we’ve learned so much about what matters in email performance, I’m still hearing people say things like...

Hey, email marketers — Take a load off and embrace automation
More and more, automation is proving to be the email marketer’s knight in shining armor. It’s an efficient and systematic way of sending...
























