A week after Snapchat said that it was separating the social and media sides of its service, Instagram is making a similar move....

rvlsoft / Shutterstock.com Pinterest is making a home for itself on Facebook’s Messenger. On Tuesday, the social-cum-search platform...

Facebook is internally testing a tool that businesses would be able to use to send message blasts to people who had conversed with their...

The base of Amazon Echo, the smart speaker home of voice agent Alexa In September of last year, PullString announced its Author platform...

When someone from a targeted account visits your website, Demandbase and other vendors can direct on-site ads, targeted content or...

Every month, 18 million businesses exchange more than 2 billion messages with people on Messenger, according to David Marcus, head of the...

Let’s assume that software bots continue to proliferate, grow more intelligent and capable, and even generate a bot-to-bot ecosystem,...

Facebook’s Messenger is rolling out a few new ways for its in-app virtual assistant, M, to contribute to people’s conversations. M will...

Facebook is making another foray into the group video chat space. Facebook has rolled out a standalone mobile app in Denmark called...

The civilized bot has arrived. As bot makers begin to differentiate their wares, customer communications platform Intercom is out this...

Facebook announced Monday that it was acquiring for its Messenger platform an intelligent agent called Ozlo, created by the Palo Alto,...

For a marketer, the daily commute of a passenger on public transportation is an ideal targeting time. The passenger travels the same...

Facebook announced its beta for ads in Messenger is expanding to all markets, meaning the big ads can pop in the message feeds of the...

Last week, Sprout Social announced a do-it-yourself bot creation platform for Twitter. This week, Snaps has released its self-service...

Originally a place for people to chat with their friends, Facebook’s Messenger is officially making a home for people to find businesses...

Messenger’s Siri-like virtual assistant, M, is getting more helpful. Roughly three months after rolling out M Suggestions to facilitate...

Earlier this week, business messaging platform LivePerson announced a version with a built-in bot powered by IBM’s super-intelligent...

The first wave of bots is now entering a more sophisticated phase. One sign: the recent announcement that business messaging platform...

The HomePod got most of the attention and headlines last week at Apple’s developer conference. However, Business Chat may be the...

If you’re one of the 400,000 or so merchants on Shopify, you now have a free virtual employee. The e-commerce platform is announcing this...