In September, PullString announced the availability of its conversational computing platform for chatbots, talking dolls and other uses....

With more than 34,000 Messenger bots on the market since their April 2016 debut, Facebook is rolling out an analytics tool that will...

Up till now, Urban Airship’s mobile marketing platform has focused largely on notifications to mobile users. But this week, the Portland,...

Often, live chat is viewed as a customer service tool — or, even worse, a pesky sales pop-up. In my opinion, though, while live chat can...

Comparative searches on Ozlo and Google Assistant The society of intelligent agents now has a new member. His name is Ozlo, from the Palo...

Google CEO Sundar Pichai presenting the Google Assistant on Tuesday Google’s announcements on Tuesday — describing how the new Pixel...

As the automated, intelligent conversation settles into its role as a major marketing channel, a variety of chatbot authoring platforms...

From the Forrester report: Tools to create branded conversations in messaging apps Like shopkeepers in previous centuries who talked to...

Hey! Google has a new messaging app out today called Allo. Pity I can’t send you a text message about it. Allo can’t handle that, not...

During the Google I/O developer event earlier this summer, the company announced its “smart messaging app,” Allo. At the time it sounded...

In case you didn’t get the memo, marketers now have another channel to wrangle: continuous, intelligent conversations with customers. One...

Marketers will need to transform from campaigns to real-time, continuous interaction with customers via intelligent agents. So says...

Facebook Messenger bots can now serve as standalone storefronts. On Monday, Facebook Messenger made it easier for companies to sell...

Sample chatbot conversations with Miss Piggy and Judy Hopps, from Imperson Imperson has specialized in character-based chatbots, like the...

Let’s say that Verizon provides both your cable and your Internet service. In that case, when you watch Game of Thrones on cable TV, it’s...

“Oops, I didn’t catch that.” That’s a rough spot in any conversation, but it’s really rough when that conversation is with a computer....

From the LiveWorld website The job description of the modern brand includes managing countless streams of conversations across social and...

James R. Martin / Shutterstock.com Welcome to 2016, where you can buy flowers, book a flight and order an Uber through messaging apps...

Facebook’s launch this week of its Messenger platform and bot ecosystem did not, of course, invent the category. It builds on what...

Today at Facebook’s F8 conference, Facebook CEO Mark Zuckerberg pitched bots within Messenger as the new apps, a universal way people...