Often referred to as SMS 2.0, rich communication services (RCS) deliver a media-rich, engaging messaging experience. The solution is an...

Shopify launched its new Shopify Chat tool on Wednesday. The consumer-facing native chat function can be implemented on Shopify...

A screenshot from Pullstring’s Converse software. Siri could be getting a boost, following Friday’s report that Apple has acquired voice...

Today, consumers are increasingly engaging in chat and messenger apps (i.e., chatbots) to purchase, research and interact with businesses...

On Wednesday, business intelligence provider Qlik made conversation a permanent way for marketers to access its data by announcing the...

A conversational flow for a TriNova customer on Facebook Messenger. (Click to expand) Marketers are employing chatbots for many uses, but...

Multichannel notifications provider Urban Airship has purchased Accengage, a company that offers parallel services (and mobile CRM) in...

Image from Reve Marketing It’s best to think of a text-based chatbot as an “automated customer service rep.” That’s the advice from Kaye...

Marketers now have a new generally-available ad type for their campaigns: conversational ads. That’s the result of Google’s launch on...

A LivePerson interaction between bot, live agent and customer. (Click to enlarge.) The acquisition last week of Conversable by LivePerson...

Oracle is adding an SMS aggregator marketplace — which it says is the first of its kind — to its Responsys B2C marketing platform. Called...

A New York City-based startup, led by the co-founders of Twitter-acquired in-app ad retargeter TapCommerce, is out this week with a new...

This week, AI conversational firm Conversica is expanding its channels and its market with the acquisition of Santiago, Chile-based...

Four months after WhatsApp announced that it would introduce tools for businesses, on Thursday the Facebook-owned messaging service...

If 2016 was a year of growing pains for businesses and chatbots on Messenger, then 2017 was a year of actual growth. On average, 2...

In a redesign of its mobile apps announced on Monday, Reddit will add an option for people to only view non-text posts, which could help...

Social media scrutiny Social media has been in the spotlight for years; in 2017 it went under the microscope. Scrutiny surrounding...

“Things usually get worse before they get better.” “It’s always darkest before the dawn.” Whether it’s the valley of the shadow of death...

Brands take note: Facebook’s messaging service Messenger isn’t only for text-based conversations. People held 17 billion video chats on...

Facebook is piecing together the business side of WhatsApp in much the same way it did with Messenger. In September, WhatsApp announced...