
Learn how to deliver the experience your customers want
Read this guide from Oracle to discover how to provide customer experiences that are managed as carefully as the product, the price and...

Big data and how to use it: Our top 10 Analytics & Conversion columns for 2017
Much has been written this year about dealing with the influx of data that modern marketers now receive as a matter of course — it’s an...

Why brand marketers often win the battle but lose the war
“We officially launched our self serve AI for DBM TrueView a couple weeks ago . . . All of our clients are currently seeing a 50-70%...

Bounce rate: Important metric or junk data?
But it’s critical that marketing and analytics professionals start to examine one of the last vestiges of old-school analytics: reporting...

State of the art methods for measuring mobile and digital marketing
As someone who’s grown up in the world of digital marketing, I’ve kept my eye on the evolution of mobile and digital metrics and how they...

Unlock the power of 1st and 3rd party data
All of these data sources can and should be used to inform your understanding of who your existing customers are and how to attract new...

Salesforce announces data integrations with Google Analytics 360
To help customers gain more insights into their marketing campaigns’ impact on the customer journey, Salesforce and Google have announced...

Connect with your audience across multiple channels and at scale
In fact, a recent study showed 94 percent of consumers have discontinued a relationship with a brand after receiving irrelevant...

How to avoid the “Agency Measurement Paradox” and win client confidence
The ongoing drumbeat to prove ROI has led many agencies to start using attribution models to measure digital, but the outputs from...

Testing shows e-commerce navigation doesn’t work the way we think it does
These words are the gatekeepers of content, and they often reveal great powers when hovered over or clicked on a computer screen. Lists...

A Google Attribution (and Attribution 360) readiness checklist
To help address this challenge, we turn to attribution tools and technologies, which leverage vast data sets and methodologies that allow...

Live Chat Best Practices for Conversion Rate Optimization
The signals are there: One-third of online consumers who don’t complete their purchase say it’s because they wanted to engage with a live...

Closed-Loop Marketing: A Recipe for Growth
In this issue of Agency Perspective from SharpSpring, you’ll learn about: “closing the loop” to keep up with changing buyer behaviors....

Publishers need a new definition of UX: From ‘user experience’ to ‘user expectatio
rise of ad blocking has placed new emphasis on creating ads which preserve the user experience. From the Google and Facebook-led...

B2B products are facing a CX make-or-break moment. Here’s why
offer a master lesson about the power of leveraging CX in growth strategies. But what about B2B products? Long (although perhaps...

Google Analytics adds feature to unify users to Google AMP Cache pages & non-AMP pages
As more site owners have adopted AMP for speeding up mobile pages, measurement has lagged. That’s quickly changing. A visitor who went to...

iSpot.tv launches attention-getting analytics for TV ads
An example of iSpot.tv’s new Creative Wear analytics, showing attention drop over time. iSpot.tv monitors TV ads, getting regular data...

Lead the charge to use data in every stage of your design process
But the alternative is to simply be a follower. If you’ve been working to change the way your organization does advertising and...

Achieve big testing wins by analyzing results by device type
For some time now, responsive design has been all the rage — and this trend shows no sign of letting up as the dominant configuration for...
























