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The Value Of Nothing

When is nothing worth something? Turns out, just about all the time. Whenever you look at your metrics, consider that a metric is, in...

The Shortest Distance From Data To Insights

In our rapidly evolving world of marketing analytics, especially with the daily articles on “Big Data” streams, predictive analytics and...

The Price Of Perfection

Somehow they figure that the simpler tools on the market (such as Google’s free Content Experiments tool) won’t be able to handle their...

7 Enemies Of Social Media Measurement

If you are serious about measuring social media, here are seven pitfalls that can lead you down the dark path to frustration and failure...

Would You Tip You?

Waitresses are great at this. And as far as I can tell, the over-worked ones at diners and dives often have the best 6th-sense for how to...

Social Media Metrics That Matter

Social networks are unique in that they facilitate interaction with consumers in a common language and culture native to the platform....

Measuring The Impact Of Conversion Lift

Astute readers will recall I began a series on calculating the impact of your continuous improvement efforts a few months ago, called...

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